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The size?launches app is a bespoke, custom built app designed to become your go-to destination for product releases and launches. Our launches app means you can be the first in line and get exclusive access to key trainer releases and unmissable draws. There is also the opportunity for you to sign up for a free size?access account for an upgraded experience with draw boosts, membership anniversary perks, events and more!


When you enter a draw via the size?launches app, a pre authorised payment is required for your entry. This will remain pending from your account for the duration of the draw and will only complete from your account if you are successful in the draw.

If you are unsuccessful in the draw, the pending charge is then automatically cancelled and no funds will be taken. The funds will then be returned back to your account by your bank, within 5 working days. As this is not a typical refund, the transaction may not show on your statement and the funds may just revert back into your available balance.

If you think that you haven't received the funds back within this time frame, please contact your bank directly to query this further.


To cancel a draw that has been successful, please use the form to contact us

Please include the product, email address used for the entry and order number if you have received this.

Please note, it is not a guarantee that an order can be cancelled due to varying processing times in our warehouse.


Can I withdraw my entry?

Yes, simply go to account preferences on the size?lauches app and select 'Manage your draw entries'. The option to withdraw from the draw will be underneath any live draw entries.

Please note, once you have withdrawn your entry, your pre authorised payment can take 3-5 working days to appear in your account. 

For any further queries please contact us here.


If you are receiving an error when trying to enter a draw, please clear the cache memory on your device and reinstall the size? Launches app and try again. If this does not work for you, please try entering the draw using a different device.

If you are still experiencing an issue, please contact us here and also include any error messages that are being displayed.


If you are experiencing an issue when trying to sign up for the size? Access membership, please clear the cache memory on your device and reinstall the size? Launches app and try again.

If you are still experiencing an issue, please contact us here and also include any error messages that are being displayed.


Yes you can return any unwanted items to us within 14 days of being received, providing these items are unused, in their original packaging with all tags and labels attached and in a resalable condition.

If you have not received a returns label with your order, please visit the returns section of our website to obtain a new one https://www.size.co.uk/page/delivery-returns/.

Please note, for any returns from outside of the UK, please return to the address below. We recommend using a courier that can offer a tracked postal service to ensure that your return reaches us safely.

Return address - size? Internet Returns, Door 2, Kingsway Business Park, Rochdale, OL16 4FW, England, UK.


We are sorry if your order has been cancelled and understand that this can be frustrating. From time to time unforeseen stock issues may occur during processing sorry.

If you would like to discuss this further, please contact us here  and include your order number.


Can I amend my entry/order made on size?launches app?

We are unable to make any amendments to an entry or order once it has been placed sorry.

We can try to cancel this for you however, this will not be a guarantee. If you would like us to try and cancel for you, please contact us here and include your entry/order details.


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