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Returns and Refunds
Yes, if a discount code was applied to your order we will adjust the refund to reflect this.
If you are a UK customer then you’ll find a free returns sticker inside your package. Please put this on the outside of your unwanted item(s) when sending back. If you are a customer from outside the UK then please use a carrier that will give you a "Certificate of Postage" as the package is your responsibility until we receive it. Please note, free returns is only valid to UK customers.
If you need a new return label, please click here where you will be taken to our return portal which has various options for returning items to us!
Due to the current situation and closures of our stores please expect there may be some delays in returns being delivered back to our warehouse. We have extended our returns policy so please be reassured that you can still make your return when the situation improves.
Refunds are usually processed within a few days of us receiving the goods back.
Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.
We’ll refund you by the same method as payment (i.e. same card, Paypal)
Please visit our return portal by clicking here. This will give you various options for posting your item back to us.
Not a problem, you can send any unwanted items back to us for FREE* within 28 days for a full refund.Simply package up your purchase with the order note, attach the sticker found on our free returns label and hand it in at the Post Office. Please remember to ask for a proof of postage. If you need a new return label please visit our portal by clicking here and you will see various free return options.
If you're lucky enough to live near a size? store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
If you need to return an item purchased instore and you are unable to reach one of our stores (https://www.size.co.uk/store-locator/) please message our team at email@example.com. Please attach images of the items you want to return along with an image of the receipt showing the amount paid including the items purchased we can then advise you the next steps.
- If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
- If you've paid using PayPal, Apple Pay or Klarna, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed.