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Order and Deliveries

Unfortunately, once the order has been placed we can't change it before despatch. Sorry.

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Our carrier delivers between 8am and 8pm, and in some cases a signature may be required. Don't worry if you are not at home when our courier calls they will attempt to leave your order with a neighbour, or, if a signature is not required, will leave in a safe, dry place. They will also leave a calling card with the details of where they have left your parcel.

If it is not possible to leave your parcel they will leave a calling card and attempt a re-delivery on the next working day, or you can rearrange your delivery day by following the instructions on the calling card.

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We understand you want your new size? gear as soon as possible so we’ll email you as soon as it’s been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.

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Due to the temporary closure of our stores to protect our staff and customer community, please note that click and collect to store is unavailable as of 17th March 2020. Rest assured we will let you know as soon as this option available again

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Your estimated delivery date is in your Order Confirmation email. Please allow until this date for your order to arrive.

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UK Standard Delivery: Delivery within 3 - 7 working days - £3.99 or FREE on orders over £70.

UK Next Day Delivery: from £4.99 Order before 6pm Monday - Friday. Before 6pm on Saturday and 6pm on Sundays to receive your order the following day. 
PLEASE NOTE THAT NEXT DAY DELIVERY IS TEMPORARILY UNAVAILABLE. WE WILL LET YOU KNOW WHEN IT IS AVAILABLE AGAIN.

UK Click & collect: £1 to over 650 locations. 
PLEASE NOTE THAT CLICK AND COLLECT TO STORE IS TEMPORARILY UNAVAILABLE AS OF 17TH MARCH 2020. WE WILL LET YOU KNOW WHEN IT IS AVAILABLE AGAIN.

 

UK Next Day Evening Delivery: £5.99 - Order before 6pm 7 days a week to receive your delivery the next evening
PLEASE NOTE THAT NEXT DAY EVENING DELIVERY IS TEMPORARILY UNAVAILABLE. WE WILL LET YOU KNOW WHEN IT IS AVAILABLE AGAIN.

International Standard Delivery: Within 10 working days from £6.99.

Visit our delivery page for more information on UK and International delivery.

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Sometimes we don’t send everything you ordered at the same time. Please check your despatch note or emails for more information on whether the remainder of your order will follow. If we have not been able to supply all the items in your order we’ll email you to let you know and only take payment for what we have despatched.

If the delivery note says an item should be in your parcel but isn’t, please contact Customer Service and we’ll look into it.

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We're only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

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Once the order is placed you cannot cancel it. There will be a free returns sticker enclosed within your package so please post it back to us using this.

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When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order.

Please remember that what you see on the carriers tracking system will be behind where the consignment really is due to the delay in the information being received by our couriers when they collect from us. As a guideline for UK orders please allow up to 12 hours for your information to be received. For orders to Ireland please allow up to 24 hours.

Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

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If you think the item your received is faulty get in touch with Customer Service and we’ll see what we can do about it.

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Deliveries will be shipped via DPD, DHL, Skynet or DPEX depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

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Check out our delivery page Here

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