Returns

Can I Return My Order?

If you have a faulty/damaged item, please contact Customer Service (https://www.size.co.uk/customer-service/contact/) to see how we can help you.

Can I Return an In-Store Purchase?

You are only able to return merchandise bought in a size? store to any of our physical locations. size? are happy to refund any merchandise returned in an unused and saleable condition within 28 days of purchase (or receiving if an online purchase) upon production of a valid receipt.

Return to store for FREE- Visit any size? store for a faster refund for both online and in-store purchases!

Online Returns

We understand you might need a little more time over the festive period to return items to us. From Saturday 1st November to Thursday 22nd January 2026 our refund policy will be relaxed so you can return your items at any time* as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.

*Please note, we won’t be able to process refunds in store between Friday 26th December and Sunday 28th December 2025.

Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days. Please read our Terms & Conditions for more details.

Read our Terms & Conditions (https://www.size.co.uk/customer-service/terms/) for more details. Register your return on our Portal (https://returns.size.co.uk/) - no need for a printer!

If you need to return an item purchased in-store and you are unable to reach one of our stores (https://stores.size.co.uk/search) please message our team via our contact form (https://www.size.co.uk/customer-service/contact/). Please attach images of the items you want to return along with an image of the receipt showing the amount paid, including the items purchased. We can then advise you on the next steps.

For international returns please see more info below.

I can't find my returns label?

You can simply download and print a new one here (https://returns.size.co.uk/). No printer? No problem! You can simply choose a courier who will print it for you.

EVRi Return

Simply follow the link to the Returns Portal (https://returns.size.co.uk) to have your parcel collected from the comfort of your own home, or drop off at your nearest available ParcelShop.

To drop off at ParcelShop you can either print your returns label at home, or generate a QR code and print a label in store.

Just follow these simple steps:

1. Re-pack your items and include the returns form provided

2. Find your nearest ParcelShop drop off point by clicking here

3. Select your preferred returns options (print your label at home, or generate a QR code to print your label in store).

4. Once you’ve processed your return, you’re ready to drop your parcel at your nearest ParcelShop

5. Keep hold of your proof of postage. We’ll email you when we receive the returned item/s

Royal Mail

No printer required.

Simply create and take your QR code to your local Royal Mail Customer Service Point, Post Office branch or Collect+ location.

Scan your QR code and print the label.

Then simply fix and drop off your parcel.

You also have the option of using the Bring My Label service, whereby you can book a collection online and choose for your postal worker to bring your labels to you. If no one is going to be available when the item is collected you can choose to leave your parcel in your nominated Safeplace.

International Returns

You’re welcome to return your items but unfortunately we do not offer free returns. In order to process your refund please send your items back to us using the returns address below within 28 days for a refund. Make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.

size? Internet Returns, Door 2, Michael Faraday Avenue, Milnrow, Rochdale. OL16 4FW