Web & App Returns

You can return your items to any UK size? store free of charge.

If your order was placed via the size? website or app in the UK, you can also return your items through our Returns Portal.

Please allow up to 14 days for your return to be processed once it has been received at our warehouse. Once your refund has been issued, it should appear in your account within 3-5 working days.

Please note that orders placed in-store or via an in-store kiosk can only be refunded in a size? store.

The returns process is split in to a few sections so here are the approximate timescales for each section of that journey.
If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them.

If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund.

Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider. If you returned your item to store please allow 3-5 days for this to show in your account

Following updates to our website, the returns portal you need depends on when your order was placed. Please check your order date and select the relevant option on our Web & App Returns or Draw Returns pages.

Please allow the required time for the delivery method you have chosen before you contact us. Your estimated delivery date can be found on your confirmation email.

We will send you an email once your order has been despatched.

Please log into your account to view the most recent update on your order.

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information.

Still need help? Call us on 0161 393 7063! Be sure to have your order number ready so we can help you as quickly as possible.   

Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7063 as soon as possible, we may be able to help.

If you change your mind you can return it to us free of charge by taking it to one of our stores or by posting it back to us. Visit our Returns page to arrange a return!

At certain times we are unable to send all of the items you have ordered. If this is the case, we will send you an email letting you know of all the items that are missing from your order.

Please note that we will provide you with a full refund for all the items that have not been sent.

Please note that if purchasing more than 1 item then your order may be split into separate deliveries.

If you have not received a notification that an item was not available and not received the refund after 5 working days, then please contact our Customer Service and we’ll look into it.

Items you decide not to keep.

Not quite right? No problem, you can return items you decide not to keep providing these items are unused, in their original packaging with all tags and labels attached and in a resaleable condition. If an item is returned back to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. All items are inspected on return.

If we sent you the wrong item or you received a damaged product, please contact us (provide your order number, email address and contact telephone number) so we can correct the problem immediately at our expense.

1.       Complete a return form which can be found in your package. Can't find it? Simply write down the details of your order from your order confirmation email and pop it in the parcel. Please include order number, email address, full address and postcode and the details of the item (s) you are returning and the reason why.

2.       If you are returning a gift, include the purchasers name, email and address.

3.       Return securely packaged items to the address on the return form by the carrier of your choice or visit our returns portal on-site here to choose your nearest drop-off location

4.       We will refund to your original payment method, please note shipping charges are non-refundable however, we do offer a free online return option. For a faster refund visit any UK size? Store.

5.       We aim to refund you within 14 days of having received the returned item(s)

6.       Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty. Underwear is non-refundable for hygiene reasons. Swimwear returns will only be accepted if the hygiene seal is still intact. Pierced jewellery is non-refundable.

Full Terms and Conditions can be viewed here 

Following updates to our website, the returns portal you need depends on when your order was placed. Please check your order date and select the relevant option on our Web & App Returns or Draw Returns pages.

Yes. Some previous orders may not appear in your order history. You can still make a return using the relevant returns portal for your order date.