Frequently Asked Questions

Please allow the required time for the delivery method you have chosen before you contact us. Your estimated delivery date can be found on your confirmation email.

We will send you an email once your order has been despatched.

Please log into your account to view the most recent update on your order.

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information.

Still need help? Call us on 0161 393 7063! Be sure to have your order number ready so we can help you as quickly as possible.   

Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7063 as soon as possible, we may be able to help.

If you change your mind you can return it to us free of charge by taking it to one of our stores or by posting it back to us. Visit our Returns page to arrange a return!

We offer a range of UK and international delivery options. For full details, please visit our Delivery Information page.

We're pretty quick at picking and packing your order & once the order has been placed we can't change it before despatch, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7063 as soon as possible we may be able to help.

At certain times we are unable to send all of the items you have ordered. If this is the case, we will send you an email letting you know of all the items that are missing from your order.

Please note that we will provide you with a full refund for all the items that have not been sent.

Please note that if purchasing more than 1 item then your order may be split into separate deliveries.

If you have not received a notification that an item was not available and not received the refund after 5 working days, then please contact our Customer Service and we’ll look into it.

We're pretty quick at picking and packing your order & once the order has been placed we can't change it before despatch, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7063 as soon as possible we may be able to help.

If delivery is to an address in the EU and under €150, then taxes and duties will be settled on your behalf with our courier. If delivery is over €150 or to an address outside the EU, you may be charged taxes or duties on import into the destination country - we recommend you contact your local customs authority to understand the potential costs prior to placing an order. You will be the importer into the destination country and by ordering through this site you give authority to our couriers to deliver and clear goods to you on that basis.

Yes, as long as you order by midnight you'll receive your parcel within 2 days of the following day, e.g. order at 22:30pm on Wednesday, receive it before Friday evening (excluding bank holidays.) Product availability may vary.

Express 2 Day Delivery - £4.99 

Delivery is Monday to Sunday within 2 days.

The following postcodes are excluded from this delivery promise:

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Islands: BT, IM

Jersey – JE

Guernsey – GY

Check out the delivery pages to see whether it’s currently available.

Sorry your order was cancelled.

If any of the items you've ordered are out of stock at the time of packing , we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

If you ordered and paid for your order in one of our retail stores, please take your cancellation email to one of our stores to claim a refund as because the purchase was made in store, the refund will need to be processed in store too.

We are working hard with our carriers to get your parcel to you asap. Please do not contact customer care. We will send you an update soon. You can check the tracking link we sent in dispatch email to view the latest tracking information

Standard and Tracked Express delivery services are available to most of the countries we ship to. International delivery is available from just £5.00 - the price varies by country and this can be found here

Who will deliver the parcel?

Deliveries will be shipped via DPD, Skynet, and Pro Carrier depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

How long will it take?
Delivery will take 7 to 21 working days after despatch; a signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up. This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.

Can I track my delivery?
Tracking is available on some Standard deliveries and on all Tracked Express deliveries. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.

Will the recipient have to pay duty on the order?

If delivery is to an address outside the UK, you may be charged taxes or duties on import into the destination country - we recommend you contact your local customs authority to understand the potential costs prior to placing an order. You will be the importer into the destination country and by ordering through this site you give authority to our couriers to deliver and clear goods to you on that basis.

You can return your items to any UK size? store free of charge.

If your order was placed via the size? website or app in the UK, you can also return your items through our Returns Portal.

Please allow up to 14 days for your return to be processed once it has been received at our warehouse. Once your refund has been issued, it should appear in your account within 3-5 working days.

Please note that orders placed in-store or via an in-store kiosk can only be refunded in a size? store.

The returns process is split in to a few sections so here are the approximate timescales for each section of that journey.
If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them.

If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund.

Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider. If you returned your item to store please allow 3-5 days for this to show in your account

size? is happy to offer a refund for any items returned in an unused and saleable condition within 28 days of purchase, or 28 days of receiving your order for online purchases, provided a valid proof of purchase is supplied.

Items purchased in a size? store can only be returned to one of our physical store locations. To find your nearest store, please visit our Store Locator.

Orders placed via the size? website or app can be returned either in-store or through our Returns Portal. Please visit our Returns Page for more information and to start your return.

Where a manufacturing defect is identified, size? may offer a refund up to the original purchase price, subject to satisfactory proof of purchase being provided.

Items purchased in-store must be returned to a size? store. Items purchased online can be returned either in-store, free of charge, or through our online returns process.

In some cases, products may need to be inspected by our Head Office Returns Department before a decision can be made. Where this is required, processing times may be longer, so please retain your proof of purchase until your claim has been resolved.

You can send any unwanted items back to us via our online portal where we have a free option available or for a faster refund visit any UK size? Store. Please see our returns policy here.

If you are a customer from outside the UK then please use a carrier that will give you a "Certificate of Postage" as the package is your responsibility until we receive it. Send your return to the below address.

Size? Internet Returns 

Door 2 

Michael Faraday Avenue 

Milnrow 

Rochdale 

OL16 4FW

You’re welcome to return your items. In order to process your refund please send your items back to us using the returns address below within 28 days for a full refund for purchases made via the size? website or app. Make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us. 

size? Internet Returns Door 2,Michael Faraday Avenue, Milnrow, Rochdale. OL16 4FW

At this moment in time, our gift cards are only valid for redemption in stores.

If you have any questions about Klarna, please visit our Klarna Information Page for further details.

If you have any questions about Clearpay, please visit our Clearpay Information Page for further details.

Unfortunately if you didn't enter the code during checkout we cannot apply it after the order has been placed.

3D Secure is an additional layer of security for online card payments, helping to protect your card from unauthorised use. When paying by card, your bank may ask you to verify your payment before it can be approved. This could involve entering a passcode, confirming the payment through your banking app or completing another security check.

You won’t always be asked to complete additional verification, as this depends on your bank and the payment. If verification is unsuccessful, your payment may be declined. If this happens, please contact your bank for further assistance or try another payment method available at checkout.