Help Hub

Please allow the required time for the delivery method you have chosen before you contact us. Your estimated delivery date can be found on your confirmation email.

We will send you an email once your order has been despatched.

Please log into your account to view the most recent update on your order.

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information.

Still need help? Call us on 0161 393 7063! Be sure to have your order number ready so we can help you as quickly as possible.   

You can return unwanted items within 28 days of receiving your order for a refund on purchases made via the size? website or app in the UK.

If you're near a size? store, you can return your order free of charge. Simply take your items and dispatch note to your local store, and a member of the team will be happy to assist.

To start a return online, securely package your items with your dispatch note and visit our Returns Page, where you'll find all available return options.

If you're returning an item from outside the UK, we recommend using a tracked service or obtaining proof of postage. Please note that items remain your responsibility until they reach our warehouse.

Returns Address
size? Internet Returns
Door 2, Michael Faraday Avenue
Milnrow, Rochdale
OL16 4FW

You can return your items to any UK size? store free of charge.

If your order was placed via the size? website or app in the UK, you can also return your items through our Returns Portal.

Please allow up to 14 days for your return to be processed once it has been received at our warehouse. Once your refund has been issued, it should appear in your account within 3-5 working days.

Please note that orders placed in-store or via an in-store kiosk can only be refunded in a size? store.

At certain times we are unable to send all of the items you have ordered. If this is the case, we will send you an email letting you know of all the items that are missing from your order.

Please note that we will provide you with a full refund for all the items that have not been sent.

Please note that if purchasing more than 1 item then your order may be split into separate deliveries.

If you have not received a notification that an item was not available and not received the refund after 5 working days, then please contact our Customer Service and we’ll look into it.

We offer a range of UK and international delivery options. For full details, please visit our Delivery Information page.