CUSTOMER SERVICE

FAQs

Product Information

Do you have a size chart?

I've found the product I want but can't select my size

I cannot find the product I’m looking for. Does this mean you don’t stock the item?

I've seen a product online. Will my local size? have it too?

I’ve seen something advertised but cannot find it online?

Can you give me any more information on a product?

Are the pictures shown on the site an accurate representation of the actual product?

My Order

Has my order been sent yet?

Can I track my order?

Can I cancel my order?

Can I change or add items to my order?

You've sent me the wrong items

Part of my order is missing?

Payment & Security

Which methods of payments can I use?

What is Mastercard SecureCode?

Can I use my size? Giftcard to pay Online?

I have a discount code. How do I use it?

I forgot to use my discount code?

Will the recipient have to pay duty on the order?

Is it safe to order online?

Signing Up & My Account

Do I need to sign up to size? to shop?

Do I have to sign up to enter competitions?

What’s My Account?

I’ve forgotten my password?

Delivery

How much is it and how long does it take?

Store Delivery

Do I need to sign for the delivery?

Can I track my order?

Returns

Can I return my order?

How should I send it?

Do I have to pay to return?

How long can I keep my order before returning?

How long will it take to get my refund?

When will I receive my exchange?

You've sent me the wrong items

The item I received is faulty

I’ve bought my items using a promotional discount. Can I still return them?

Anything else I need to know?

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