Can I return my order?

Not a problem, you can send any unwanted items back to us for FREE* within 28 days, for a refund or exchange. Simply package up your purchase with the order note, attach the sticker found on our free returns label and hand it in at the Post Office. Please remember to ask for a proof of postage.

If you're lucky enough to live near a size? store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
- If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
- If you've paid using PayPal or Apple Pay, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you.

I can't find my free returns label?

You can simply download and print a new one here .

Non UK customer?

You're welcome to return your items but we can only send exchanges to UK and Ireland.Unforyunately we do not offer free returns outside the UK. International Click and Collect orders can not be returned in store and need to be posted back to the address provided.
For those of you in Ireland or International, please note that we cannot accept returns to the size? stores in Ireland or any of our International stores.

I can't get to a size? store...?

Not a problem. Just follow the steps above.

How long can I keep my order before returning?

We ask you return your items to us within 28 days of receiving them.

How long will it take to process my return?

Returns are usually processed within a few days of us receiving the goods back.

Please allow up to a week for refunds to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We'll refund you by the same method as payment (i.e. same card, Paypal)

And when will I receive my exchange?

Exchanges are usually processed and despatched within a few days of us receiving the goods back.

We can only exchange an item for a different size or colour in the same style or for a different product of the same (or lower, with us refunding you the difference) price as the original item.

Please state clearly on the returns section of the despatch note which item you want to exchange and for what.

If we haven't the stock available we'll refund you and send you an email to let you know.

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know. Either via our Twitter Customer Service team @sizehelpteam or Email

The item I received is faulty

If you think the item your received is faulty get in touch with Customer Service and we'll see what we can do about it.

Anything else I need to know?

Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.

You can see our full returns and cancellation policies in the sites Terms & conditions

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