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Help & Information
Can I return my order?
Not a problem, you can send any unwanted items back to us for FREE* within 14 days for a full refund or within 28 days for an exchange. Simply package up your purchase with the order note, attach the sticker found on our free returns label and hand it in at the Post Office. Please remember to ask for a proof of postage.
If you're lucky enough to live near a size? store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
If you need to return an item purchased instore and you are unable to reach one of our stores (https://www.size.co.uk/store-locator/) please message our team at firstname.lastname@example.org. Please attach images of the items you want to return along with an image of the receipt showing the amount paid including the items purchased we can then advise you the next steps.
- If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
- If you've paid using PayPal, Apple Pay or Klarna, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you.
Christmas ReturnsOrders placed from 1st November 2017 can be returned any time up until the 4th January 2018 for a refund or exchange.
Please note that in the interests of customer service we are unable to process refunds or exchanges between Tue 26th & Thurs 28th December. Refunds & Exchanges will resume as normal on Friday 29th December.
If you've paid using a credit or debit card, please note a refund can take between 3-5 working days for the money to return to your account depending on your card issuer.
If you've paid using PayPal, Android Pay, Klarna or Apple Pay, we'll send your order back to our distribution centre on your behalf, as soon as they’ve received your order they will return the money to your account or send out an exchange.
“Collect From Store” orders delivered to alternative collection point cannot be returned in that store.
size? Internet Returns
Michael Faraday Avenue
I can't find my free returns label?
You can simply download and print a new one here.
Free returns with Doddle
How it works
If you decide you don’t want all or part of your order or there was something wrong with the order, you can drop your return back in at any Doddle location.
You don’t need a label.
You don’t even need to repack it, just bring your items and your completed despatch note. Doddle will do the rest. It’s completely free, Doddle will print a label and get the order safely back to us so that we can process your refund.
You can return any online order to Doddle, even if you had it delivered to home or another collection point like Collect Plus or Hermes. If you’d like to know more, visit www.doddle.com/shopping/size
Where is my closest Doddle?
Doddle has a rapidly growing number of stores all over the UK. They’re in universities, shopping centres and train stations too. Check out www.doddle.com/locations to find your most convenient Doddle store.
When are Doddle collection points open?
Doddle are open early until late, and most stores are open 7 days a week.
Non UK customer?
You're welcome to return your items but we can only send exchanges to UK and Ireland. Unfortunately we do not offer free returns outside the UK. International Click and Collect orders can not be returned in store and need to be posted back to the address provided.
For those of you in Ireland or International, please note that we cannot accept returns to the size? stores in Ireland or any of our International stores.
I can't get to a size? store...?
Not a problem. Just follow the steps above.
How long can I keep my order before returning?
We ask you return your items to us within 14 days of receiving them for a full refund or within 28 days for an exchange.
How long will it take to process my return?
Returns are usually processed within a few days of us receiving the goods back.
Please allow up to a week for refunds to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.
We'll refund you by the same method as payment (i.e. same card, Paypal)
And when will I receive my exchange?
Exchanges are usually processed and despatched within a few days of us receiving the goods back.
We can only exchange an item for a different size or colour in the same style or for a different product of the same (or lower, with us refunding you the difference) price as the original item.
Please state clearly on the returns section of the despatch note which item you want to exchange and for what.
If we haven't the stock available we'll refund you and send you an email to let you know.
You've sent me the wrong items
We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.
The item I received is faulty
If you think the item your received is faulty get in touch with Customer Service and we'll see what we can do about it.
Anything else I need to know?
Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.
You can see our full returns and cancellation policies in the sites Terms & conditions