CUSTOMER SERVICE

Verified by Visa

What is Verified by Visa ?

Verified by Visa is an added layer of security for online card transaction.. A private code known only to you and your bank helps protect you against unauthorized use of your card. In simple terms, chip and pin online.

Is that the 3 digit number on the back of my card ?

Verified by Visa should not be confused with the security code (CV2) printed on the back of your credit or debit card.

Which of my credit and debit cards does it apply to ?

Verified by Visa applies to your Visa credit and debit cards. Mastercard SecureCode is a similar initiative for Maestro and Mastercard transactions.

How does it work ?

Simple really. Select your payment type and enter your card details as normal during the checkout process. If you opt to pay using Visa, enter your card details and click 'confirm and pay'. You will be taken to the next step where you will be asked to enter your secure passcode before the order is completed. If you have not registered your card previously you will be prompted to activate the service and set up a passcode.

What if I don't want to register ?

If you have not registered previously you can still place your order without activating the service. Click the 'cancel' link and your order will still be submitted however please note that we cannot guarantee that it will be accepted unless you created and use a Verified by Visa passcode.

I'm still not sure. Can I use another method of payment ?

size? accept PayPal as an alternative if you do not want to register or enter your Verified by Visa passcode.

Still need help ?

Give us a call 0844 264 0222 during our customer service hours of 8AM and 8PM Monday to Friday and 10AM and 4PM on Saturday and Sunday and one of our team will try to answer any of your questions.

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