CUSTOMER SERVICE

Returning Items

Your questions might be answered over on our FAQs page.
We reckon we've covered just about everything you need to know.


Q. How do I return something to you? UK Customers

A. We guarantee to refund or exchange on any item you aren't 100% happy with when you return it to us in an unused and saleable condition. You can return your order for free to any of our stores or through Royal Mail via the free returns label enclosed with your purchase. Please return your unwanted goods within 28 days of receipt.

TO STORE

If you've paid by credit or debit card just head to one of our UK size? stores, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange. Unfortunately, we can't take orders paid by PayPal back in store. Visit our Store Finder to find your local store.

BY ROYAL MAIL

Return your item for FREE using the free Royal Mail returns label. Simply package your purchase up with the returns form, attach the free returns label to the front and take it to your local Post Office. Can't find your free returns label? Download & print a new one here

BY POST

size? Internet Return,
Door 2,
Kingsway Business Park,
Rochdale,
OL16 4FW.

We recommend you post any returns to us using a carrier who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

Q. How do I return something to you? - International Customers

You're welcome to return your unwanted items but we can only send exchanges to UK and Ireland. We guarantee to refund any item you aren't 100% happy with when you return it to us in an unused and saleable condition. Please return your unwanted goods within 28 days of receipt. Unfortunately we can't offer returns for International customers.

For those of you in Ireland or France, please note that we cannot accept returns to the size? stores in Dublin, Paris or Toulouse.

Please return your unwanted item to the address below:

size? Internet Return,
Door 2,
Kingsway Business Park,
Rochdale,
OL16 4FW.

Q. I can't find my free returns label?

You can simply download and print a new one here.

Q. How long can I keep my order before returning?

We ask you return your items to us within 28 days of receiving them.

Q. How long will it take to process my return?

Returns are usually processed within a few days of us receiving the goods back.
However during this particularly busy period, when we're up to our ears in with Xmas returns, it may take up to a week to process your return.

Please allow up to a week for refunds to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We'll refund you by the same method as payment (i.e. same card, Paypal)

Q. And when will I receive my exchange?

Exchanges are usually processed and despatched within a few days of us receiving the goods back.
However during this particularly busy period, when we're up to our ears in Xmas returns, it may take up to a week to process your return.

We can only exchange an item for a different size or colour in the same style or for a different product of the same (or lower, with us refunding you the difference) price as the original item.

Please state clearly on the returns section of the despatch note which item you want to exchange and for what.

If we haven't the stock available we'll refund you and send you an email to let you know.

Q. You've sent me the wrong items

We're only human and occasionally mistakes can happen.
If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know. Either via our Twitter Customer Service team @sizehelpteam or Email onlinehelp@size.co.uk

Q. The item I received is faulty

If you think the item your received is faulty get in touch with Customer Service and we'll see what we can do about it.

Q. Anything else I need to know?

Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.

If you've paid via Paypal, you will not be able to return items to a size? store. This is because our tills are unable to process those Paypal returns. Sorry if this is a pain.

You can see our full returns and cancellation policies in the sites Terms & conditions

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