CUSTOMER SERVICE

Returning Items

Can I return my order?

Not a problem, you can send any unwanted items back to us for FREE* within 28 days, for a refund or exchange. Simply package up your purchase with the order note, attach the sticker found on our free returns label and hand it in at the Post Office. Please remember to ask for a proof of postage. If you're lucky enough to live near a size? store, and have paid using a credit/debit card, you can take your purchase there with the order note and one of our members of staff will happily help you out.

Unfortunately, we can't take orders paid by Paypal back in store.

Don't know where your nearest size? store is? Check out Store finder.

*UK only

I can't find my free returns label?

You can simply download and print a new one here.

Non UK customer?

You're welcome to return your items but we can only send exchanges to UK and Ireland.
For those of you in Ireland or France, please note that we cannot accept returns to the size? stores in Dublin and Paris.

I can't get to a store...?

Not a problem. Just follow the steps above.

How long can I keep my order before returning?

We ask you return your items to us within 28 days of receiving them.

How long will it take to process my return?

Returns are usually processed within a few days of us receiving the goods back.
However during this particularly busy period, when we're up to our ears in with Xmas returns, it may take up to a week to process your return.

Please allow up to a week for refunds to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We'll refund you by the same method as payment (i.e. same card, Paypal)

And when will I receive my exchange?

Exchanges are usually processed and despatched within a few days of us receiving the goods back.
However during this particularly busy period, when we're up to our ears in Xmas returns, it may take up to a week to process your return.

We can only exchange an item for a different size or colour in the same style or for a different product of the same (or lower, with us refunding you the difference) price as the original item.

Please state clearly on the returns section of the despatch note which item you want to exchange and for what.

If we haven't the stock available we'll refund you and send you an email to let you know.

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know. Either via our Twitter Customer Service team @sizehelpteam or Email onlinehelp@size.co.uk

The item I received is faulty

If you think the item your received is faulty get in touch with Customer Service and we'll see what we can do about it.

Anything else I need to know?

Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.

If you've paid via Paypal, you will not be able to return items to a size? store. This is because our tills are unable to process those Paypal returns. Sorry if this is a pain.

You can see our full returns and cancellation policies in the sites Terms & conditions

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