FAQs

We (size.co.uk) are committed to protecting your privacy. This privacy policy explains what personal information is collected from you via this Web Site and what we do with that information. It forms part of our terms and conditions, which we may amend from time to time. By using this Web Site you agree to the way in which we process your personal information as outlined in this policy.

• Product Information
  • Q. Do you have a size chart?

    • Yes and you can see it here or by clicking on the size chart tab when viewing a product.

  • Q. I've found the product I want but can't select my size

    • This usually means we are out of stock in that size. We do re-stock some of our lines however so it may be worth dropping an email to our Customer Service team, quoting the product code and we’ll let you know if the item will be available again.

      It’s worth noting that products which have been reduced in Sale are very unlikely to be restocked.

      Alternatively, you could send an email to Stock Inquiries and they’ll let you know if any of your local size? stores has stock available.

  • Q. I cannot find the product I’m looking for. Does this mean you don’t stock the item?

    • Possibly, or it may mean we’re temporarily out of stock. Send our Customer Service team an email with as much information about the product as possible and we’ll let you know if we stock the item and if it will be available again.

  • Q. I've seen a product online. Will my local size? have it too?

    • They may. Send an email to Stock Inquiries with the product number, your size and location and our team will check your nearest size? stores.

      If you prefer, you can use our Store Finder to get the phone number and locations of your local size? stores and and ask them yourself.

  • Q. I’ve seen something advertised but cannot find it online?

    • Get in touch with our Customer Service team and give them as many details as possible. Where you saw it, the brand, style name and colourway if possible. We’ll do our best to track it down.

  • Q. Can you give me any more information on a product?

    • We try to give as much information as possible about all our styles in the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details.

      If you do need any more info send an email to our Customer Service team and we'll do our best to help you out.

  • Q. Are the pictures shown on the site an accurate representation of the actual product?

    • We make a huge effort during the photography process to ensure the images you see online are as close to the real thing as possible. It’s worth noting that all monitors have different colour settings so use the zoom functionality to get a close up view of the items and check the product description for information on the colourway.

• Product Information
  • Q. Do you have a size chart?

    • Yes and you can see it here or by clicking on the size chart tab when viewing a product.

  • Q. I've found the product I want but can't select my size

    • This usually means we are out of stock in that size. We do re-stock some of our lines however so it may be worth dropping an email to our Customer Service team, quoting the product code and we’ll let you know if the item will be available again.

      It’s worth noting that products which have been reduced in Sale are very unlikely to be restocked.

      Alternatively, you could send an email to Stock Inquiries and they’ll let you know if any of your local size? stores has stock available.

  • Q. I cannot find the product I’m looking for. Does this mean you don’t stock the item?

    • Possibly, or it may mean we’re temporarily out of stock. Send our Customer Service team an email with as much information about the product as possible and we’ll let you know if we stock the item and if it will be available again.

  • Q. I've seen a product online. Will my local size? have it too?

    • They may. Send an email to Stock Inquiries with the product number, your size and location and our team will check your nearest size? stores.

      If you prefer, you can use our Store Finder to get the phone number and locations of your local size? stores and and ask them yourself.

  • Q. I’ve seen something advertised but cannot find it online?

    • Get in touch with our Customer Service team and give them as many details as possible. Where you saw it, the brand, style name and colourway if possible. We’ll do our best to track it down.

  • Q. Can you give me any more information on a product?

    • We try to give as much information as possible about all our styles in the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details.

      If you do need any more info send an email to our Customer Service team and we'll do our best to help you out.

  • Q. Are the pictures shown on the site an accurate representation of the actual product?

    • We make a huge effort during the photography process to ensure the images you see online are as close to the real thing as possible. It’s worth noting that all monitors have different colour settings so use the zoom functionality to get a close up view of the items and check the product description for information on the colourway.

• My Order
  • Q. Has my order been sent yet?

    • We understand you want your new size? gear as soon as possible so we’ll email you as soon as it’s been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.

  • Q. Can I track my order?

    • When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order.

      Please remember that what you see on the carriers tracking system will be behind where the consignment really is due to the delay in the information being received by our couriers when they collect from us. As a guideline for UK orders please allow up to 12 hours for your information to be received. For orders to Ireland please allow up to 24 hours.

      Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

  • Q. Can I cancel my order?

    • Once the order is placed you cannot cancel it. There will be a free returns sticker enclosed within your package so please post it back to us using this.

  • Q. Can I change or add items to my order?

    • Unfortunately, once the order has been placed we can't change it before despatch. Sorry.

  • Q. You've sent me the wrong items

    • We're only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

  • Q. Part of my order is missing?

    • Sometimes we don’t send everything you ordered at the same time. Please check your despatch note or emails for more information on whether the remainder of your order will follow. If we have not been able to supply all the items in your order we’ll email you to let you know and only take payment for what we have despatched.

      If the delivery note says an item should be in your parcel but isn’t, please contact Customer Service and we’ll look into it.

• Payment & Security
  • Q. Which methods of payments can I use?

    • You can pay using any of the following methods.
      
      - Visa
      - Visa Electron
      - Mastercard
      - Maestro
      - American Express
      - Paypal
      - Klarna
      
      We take security very seriously so you can rest assure when you enter any of your details they’ll be safe with us.
      

      If you pay using Paypal, you will not be able to return items to size? stores. This is because our tills are unable to process those Paypal returns. Sorry if this is an inconvenience.

  • Q. What is Mastercard SecureCode?

    • As an extra layer of security, Maestro customers can now benefit from Mastercard SecureCode. For more information on Mastercard Securecode please read What is Mastercard SecureCode?

  • Q. Can I use my size? Giftcard to pay Online?

    • Not at the moment but we are working on it. Register to the site and we’ll make sure you’re one of the first to know when it happens?

  • Q. I have a discount code. How do I use it?

    • You can enter any promotional codes you have in the basket. Enter the relevant number and click redeem. The total should then update. If the code doesn’t work please check that it is in date and you have the added the correct products to your basket to qualify for the discount.

      If you have found a code on a ’money saving’ website, don’t be surprised if it doesn’t work, as most of these will have expired or will only be usable by certain people.

  • Q. I forgot to use my discount code?

    • Sorry but if you didn’t enter the code during checkout we cannot apply it after the order has been placed.

  • Q. Will the recipient have to pay duty on the order?

    • Our products are sold on a DDU (Delivery Duty Unpaid) basis excluding orders to USA. Additional taxes, fees or levies may apply according to local legislation. New! Orders delivered to the USA will be customs cleared.

      Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. size? cannot offer any assistance in these processes.

      To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.

  • Q. Is it safe to order online?

    • Yes. When you input your name, address or credit/debit card details on to the web site, the information is protected by the use of Secure Socket Layer (SSL) technology. This encrypts your details and ensures that the information you submit can not be read in the unlikely event it is intercepted.

      If you are unsure as to when the SSL security is being applied, check that there is a Padlock icon or Key icon in the grey bar at the base of the page you are reading.

  • Q. What is Klarna?

    • At a glance

      - 30 days to pay, no fees or interest if you pay within 30 days

      - No account sign-up required

      - No credit application

      - Receive your goods first, pay later

      - Klarna will email payment instructions to you

      - Easy, Just select Pay After Delivery at checkout

      Who are Klarna?

      Klarna are a Swedish payment service provider, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 75,000 e-stores and are very safe to use. Klarna is one of Europe´s fastest growing companies and a leading alternative payment provider. Klarna’s vision is to simplify the buying experience with a simple checkout solution. Customers only need to provide top-of-mind information to complete a purchase.
      
      At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay. This simplicity means a better shopping experience for you. It’s really smooth for you to do your shopping on mobile and you don’t have to think about taking out your card on the train or the bus.

      A new way to pay

      We’re currently trialling the way we take payments at size.co.uk. You may see Klarna as part of your checkout experience as we’re partnering with them to bring you a better online shopping experience, giving you the chance to order quickly without providing payment first. You may also be offered to Pay After Delivery, receiving 30 days to complete the payment at your convenience and at no extra cost, to help improve the ease with which you can place orders with size?

      How does it work?

      Klarna has made it simpler to buy with a fast checkout. This way you can buy on your mobile wherever and pay when it’s more convenient.

      What are my payment options?

      You may be offered Pay After Delivery, but you’ll still be able to pay with credit card, debit card, Apple Pay, Android Pay or PayPal, as per the payment options offered via our current checkout. If you are offered the ‘Pay After Delivery’ payment method, you can then pay via credit card or debit card, immediately after the order, or within 30 days of placing the order.

      How does Pay After Delivery work?

      Once your order is confirmed you will receive an email with payment instructions within 2 days from Klarna. You will then have 30 days to complete the payment online at your convenience with no extra cost. You can then pay via credit or debit card.

      Am I eligible?

      To use Klarna you must be 18 and have a reasonable credit history

      How can I increase my chances of being accepted?

      To give Klarna the best chance of identifying you:

      - Ensure your billing address is accurate and up to date, this should be where your utility bills, financial accounts, and vote is registered.

      - Use your full name

      - Get items shipped to your billing address

      - Customers who are bankrupt and/or IVA are unlikely to be accepted

      
      

      FAQ's

      I have been redirected to Klarna’s site, is that correct?

      Yes, If you have chosen to Pay After Delivery, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.

      If Klarna gives me the option to Pay After Delivery within 30 days, will they do a credit check on me?

      Neither Klarna nor size? will run credit searches against you that could impact your credit rating. Klarna may run so-called unrecorded enquiries that do not affect credit scoring.

      What if I don’t pay on time?

      If you do not pay within 30 days of receiving your Klarna invoice you may be subject to charges; if you do not pay the balance within 30 days of receiving your invoice Klarna will send you a reminder, 30 days after your first reminder, if you do not pay the balance, Klarna will send you another reminder, followed by a third reminder 30 days after this if you have not paid the balance. If after 30 days from your third reminder you have still not paid the balance your details will be passed to a debt collection agency which may affect your credit rating. In addition, each reminder may carry an additional charge of up to £8.

      How is my statement sent?

      If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.

      How does Klarna’s pay after delivery work?

      After size.co.uk has acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay.

      What do I need to provide when I make a purchase?

      If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important, that you give us the correct details, as otherwise, you will not receive the payment information and so be liable for late payment fees.

      What are my payment options with Klarna?

      You can pay with debit or credit card (Visa/Mastercard/American Express) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via credit card or debit card.

      How does the payment page work?

      If you have received your goods and want to pay your statement, go to Klarna’s payment page, and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.

      What happens if I haven’t received an email with my statement/payment information?

      Please contact Klarna’s Customer Service team here. They will be able to provide you with the payment details.

      Can I postpone my payment due date?

      You can contact Klarna’s Customer Service team here to see if it is possible to postpone the due date for your payment. They will be able to provide you with the payment details.

      Can I have a different delivery address to my billing address?

      Yes, when selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

      Have you received my payment?

      After we have received your payment, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna’s Customer Service team here with a proof of payment.

      What should I do if I want to cancel my order?

      If you would like to return goods or cancel your order, please contact our size.co.uk customer service team at customer.service@size.co.uk here.

      I have cancelled my order. How long will it take until I receive my refund?

      As soon as we have received your cancellation or your return, the repayment will be processed within the next 30 days.

      What should I do if I want to return my order?

      You can send any unwanted items back to us for FREE* within 14 days for a full refund or within 28 days for an exchange. Simply package up your purchase with the order note, attach the sticker found on our free returns label and hand it in at the Post Office. Please remember to ask for a proof of postage. Or if you're lucky enough to live near a size? store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. We'll send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you..

      What happens to my invoice when I’ve returned the goods?

      Once size? have received the return (partial or full), an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.

      I’ve received an invoice but I’ve not yet received my goods

      You should, of course, not pay your statement until you've received your goods when you purchase using Klarna. In this case, we would ask that you contact the size? customer service team at customer.service@size.co.uk to get an update on your order. You should also contact Klarna’s Customer Service team here - so that they can postpone the due date for your payment.

      How will I be refunded?

      If you have paid for your order with a card, the refund will be made back to the same card.

      For any questions regarding your payment please visit Klarna here or please call Klarna’s Customer Service.

      It is open 7 days/week:

      Monday - Friday 9.00 AM - 9.00 PM

      Saturday - Sunday 9.00 AM - 6.00 PM

      0808 189 3333

      0203 005 0833

      
      
• Signing Up & My Account
  • Q. Do I need to sign up to size? to shop?

    • No, but it's worth your while if you do. By registering your details you won't have to enter the same information every time you order. You can also choose to receive regular email updates on the the early notification of limited edition releases, exclusive styles, rare colourways and an early heads up on when our sale starts.

  • Q. Do I have to sign up to enter competitions?

    • Yes. We need your information to ensure that if you’re lucky enough to win, we can contact you to let you know. By signing up you’ll also get early notification of limited edition releases, exclusive styles, rare colourways and an early heads up on when our sale starts.

  • Q. What’s My Account?

    • Once you have registered you can access your account at anytime by clicking on the My Account link at the top of the page. Here you can change your preferences, update your payment information and address book, track your orders and manage your account password.

  • Q. I’ve forgotten my password?

    • Did you think of your password a bit too quick? No problem. Click on password reminder and we’ll send you a new password to your account email address. Don’t worry if it’s complicated. Once you’ve logged in you can go to my account and set it to something more memorable.

• Delivery
  • Q. How much is it and how long does it take?

    • UK Standard Delivery: Delivery within 4 working days - £3.99 or FREE on orders over £70.

      UK Next Day Delivery: from £4.99 Order before 6pm Monday - Friday. Before 6pm on Saturday and 6pm on Sundays to receive your order the following day.

      UK Click & collect: £1 to over 650 locations.

      UK Next Day Evening Delivery: £5.99 - Order before 6pm 7 days a week to receive your delivery the next evening

      International Standard Delivery: Within 10 working days from £6.99.

      Visit our delivery page for more information on UK and International delivery.

  • Q. Store Delivery

    • How to order online and collect in store?

      Place your order online selecting the Store Delivery option at checkout. Choose the store you wish your order to be delivered to by searching for your town or by a post code.

      Once your order has been delivered to the store we will send you an email & SMS message (if a mobile number has been provided) informing you that your order is ready for collection. The delivery time will vary from store to store but it will usually be within a few working days.

      When collecting your order please bring a copy of your confirmation email or text message and some ID (card used to pay, utility bill etc). If you have nominated a person to collect your order they will need to bring their form of ID and a copy of the email confirmation or text message

      Your order will be available for collection for 28 days after it arrives in store. We will send you a reminder by email after 7 days. After 28 days the order will be sent to our Returns Department and you will be refunded.

      Store Delivery is not available to stores outside of the UK and stores within airports.

  • Q. Do I need to sign for the delivery?

    • Our carrier delivers between 8am and 8pm, and in some cases a signature may be required. Don't worry if you are not at home when our courier calls they will attempt to leave your order with a neighbour, or, if a signature is not required, will leave in a safe, dry place. They will also leave a calling card with the details of where they have left your parcel.

      If it is not possible to leave your parcel they will leave a calling card and attempt a re-delivery on the next working day, or you can rearrange your delivery day by following the instructions on the calling card.

  • Q. Can I track my order?

    • When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order.

      Please remember that what you see on the carriers tracking system will be behind where the consignment really is due to the delay in the information being received by our couriers when they collect from us. As a guideline for UK orders please allow up to 12 hours for your information to be received. For orders to Ireland please allow up to 24 hours.

      Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

• Returns
  • Q. Can I return my order?

    • Not a problem, you can send any unwanted items back to us within 14 days for a full refund or within 28 days for an exchange. Simply package up your purchase with the order note, attach the sticker found on our returns label and hand it in at the Post Office. Please remember to ask for a proof of postage.

      If you're lucky enough to live near a size? store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.

      If you need to return an item purchased instore and you are unable to reach one of our stores (https://www.size.co.uk/store-locator/) please message our team at customer.service@size.co.uk. Please attach images of the items you want to return along with an image of the receipt showing the amount paid including the items purchased we can then advise you the next steps.

      - If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
      - If you've paid using PayPal, Apple Pay or Klarna, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you.

  • Q. How should I send it?

    • We recommend you post any returns to us using a carrier who can give you a "Certificate of Posting" as, until the parcel reaches us, it’s your responsibility.

  • Q. Do I have to pay to return?

    • Yes - the cost of a return starts at £2.00 within the UK. Please access our portal here to start the returns process

  • Q. How long can I keep my order before returning?

    • We ask you return your items to us within 28 days of receiving them.

  • Q. How long will it take to get my refund?

    • Refunds are usually processed within a few days of us receiving the goods back.

      Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

      We’ll refund you by the same method as payment (i.e. same card, Paypal)

  • Q. When will I receive my exchange?

    • Exchanges are usually processed and despatched within a few days of us receiving the goods back.

      We can only exchange an item for a different size or colour in the same item or for a different product of the same (or lower, with us refunding you the difference) price as the original item.

      Please state clearly on the returns section of the despatch note which item you want to exchange and for what.

      If we haven’t the stock available we’ll refund you and send you an email to let you know.

  • Q. You've sent me the wrong items

    • We’re only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

  • Q. The item I received is faulty

    • If you think the item your received is faulty get in touch with Customer Service and we’ll see what we can do about it.

  • Q. I’ve bought my items using a promotional discount. Can I still return them?

    • Yes, if a discount code was applied to your order we will adjust the refund to reflect this.

  • Q. Anything else I need to know?

    • Certain products we sell may have a slightly different returns policy but we’ll let you know about this in the product description.

      If you’ve paid via Paypal, you will not be able to return items to size? stores. This is because our tills are unable to process those Paypal returns. Sorry if this is an inconvenience.

• size?previews App
  • Q: What is the size? previews app?

    • A: The size? previews app is a bespoke, custom built app designed to become your go-to destination for product previews & launches. The app gives you the opportunity to be the first in line and get instant access to key product releases. Limited edition product launches on size?previews in order to create a fair system for customers to purchase, simply first come, first served.

  • Q: How does the size? previews app work?

    • A: Once you’ve created a size? previews account (or simply log in using your existing size.co.uk account which will work on the app), you’ll be able to pre-save your payment and delivery details to speed up the checkout process. If you implement these two steps your checkout will be as fast as possible, checking out in a matter of taps. Once logged in, you’ll then be able to browse any upcoming launches, bookmark your selected product and size, select when and how you want to be notified on your phone, and watch the countdown until your product becomes available. Just before the product launches you can set a push notification to make sure that you’re ready, and once the product goes live you’ll be able to add the product to your cart, where it is then reserved for 5 minutes.

  • Q: How do I find out what products will be available on the app, and how do I get to the product info before it sells out?

    • A: Our Instagram, Facebook and Twitter pages are publicly accessible and will contain launch details as they become available, including launch dates and times, size availability and whether the product will be featured on the app. We also send out a dedicated email newsletter reminder for a large majority of our footwear releases which host a direct link to the app stores to download the size? previews app.

  • Q: I was on the launch app product page at exactly the time the product was set to launch, but the shoe I have been waiting for sold out immediately. What happened?!

    • A: When the countdown hits zero, the page automatically refreshes to give you the chance to add your bookmarked size to your basket. When a customer adds a product to their basket, the product is reserved for five minutes to allow them to check out successfully. With high profile launches, the amount of people on the app trying to get a pair can hugely outweigh the number of pairs that we have available as i’m sure you can imagine, meaning inevitably that some people miss out on being able to purchase the product. These are allocated on literally a first clicked, first served basis.

  • Q: Are your high profile launches one per customer and how do you stop people buying more than one pair?

    • All our high tier, in-demand launches are capped at 1 pair per customer. This is to keep distribution fair and even and is also so a bigger selection of customers manage to purchase launch product. Our stores also operate a one per customer policy on high demand launches. We have a team of people on hand for each launch who go through every single order to make sure that the one per customer rule is adhered to and any multiple orders or multiple individual purchases are cancelled and the stock re-distributed.

  • Q: Why do you reserve the product? What happens when the customer doesn’t check out?

    • A: We reserve the product in a customer’s basket for five minutes to allow them to move through the checkout process without having to worry about losing their pair (or being ‘cart-jacked’) as this is often a huge frustration when trying to buy a release. If, as can sometimes be the case, that person doesn’t check out within the allotted reserved time, the pair will become available on the app again immediately. This means if you didn’t get a pair immediately, it’s always worth checking back on the app a few minutes after launch to see if more pairs are put back into stock from abandoned baskets.

  • Q: Why does my size say “out of stock” but then after a while, or even a day or two later it shows back in stock?

    • A: Sometimes launch product comes back into stock due to failed payments, returns, cancellations and abandoned baskets. We also transfer last remaining items from stores back online after a certain period. Occasionally more stock can also be made available from the brands.

  • Q: I have ordered the wrong size, can I change it? (Please note: Footwear will always be displayed in UK sizes on the size? previews app)

    • A: If this happens, then you should get in touch with our Customer Care team by either contacting them on Twitter (@sizehelpteam), by emailing your details and request to them directly (onlinehelp@size.co.uk) or filling out a customer service form (https://www.size.co.uk/customer-service/contact/). They will then cancel your order so you don’t get charged and it doesn’t get dispatched, but you will then have to place your order once more. There is no way to alter a size once the order has been placed.

  • Q: I don’t live in the UK, can I still use the app?

    • A: Absolutely and we encourage it. The app is available in App and Google Play stores and can be used worldwide as well as offering multiple international shipping options, however at the moment it is only available in English language and you can only check out in British Pounds (GBP). Just to let you know, we always announce our footwear launch times in BST (British Standard Time) or GMT (Greenwich Mean Time) depending on the time of year.

  • Q: Why do some of your footwear releases end up on eBay?

    • A: Due to the demand for our limited releases and value customers place on some products, you will often see our product being “re-sold” in various places including auction sites, such as eBay, which we 100% do not condone in any way whatsoever. Unfortunately it’s very difficult to control what happens to the stock once we have sold it. However we don’t sell any of our releases in bulk, manually going through every single order and actively cancelling any large orders for the same product, nor do we allow any of our staff to re-sell which is also monitored extremely closely.

  • Q: How are products offered for sale by people before they’ve even been launched?

    • A: The way the majority of re-sellers work is that they use a dedicated network of people buying our product on launch day from our stores all over the country and online, so they can ‘guarantee’ a full size range (what you will see on eBay etc). They use these ‘pre-orders’ to determine how many and what size they need in a certain product. If you look at the end dates on these listings, they will almost always end either ON or AFTER our official release date, when they will then have access to the product via their buying network. We are constantly improving surveillance on re-sellers via our store network and digital channels and are actively blocking and identifying known re-sellers and re-sell networks from accessing our in demand launches at scale.

  • Q: How does the raffle work?

    • A: All entrants will be required to provide pre-authorisation for purchase and a pre-order will be made. Payment will be taken from successful entrants and the selected size will then be sent to the delivery address that was confirmed upon entry.

      1. Entrants must be 18 or over.

      2. Only one entry per customer.

      3. Winning customers will only receive the product following successful payment capture.

      Full Terms & Conditions

      1. This raffle is only available to customers from the UK (including Northern Ireland) who are aged 18 years old or over.

      2. Customers can enter the raffle via the size? previews app. The following details are required - their name, email address, payment details with sufficient funds available, UK shoe size, full address & postcode and all other fields within the form. Incomplete entries will be void from the raffle.

      3. Winners will be selected at random from the entries with successful pre-authorisation but another entry will be selected if payment capture fails. The decision of JD Sports is final and binding on all entrants. All entrants will receive an email to confirm whether they were successful or not.

      4. Entries are limited to one customer per household. In the case of a customer opening more than one size? previews account, we reserve the right to void any entries placed.

      5. The winners are selected at random; winning is reliant on successful payment capture.

      6. Upon entering the raffle, a pre-authorisation will be made and a pre-order will be created. Payment will be taken from winners. Unsuccessful payment capture will result in another entrant being selected. JD Sports has the right to take this payment outside of the expected paymentDate.

      7. The trainers are subject to availability (including availability of sizes, styles and colours).

      8. It is the winners’ responsibility to: (i) provide accurate contact details; (ii) provide valid proof of age, which is required to enter the competition; (iii) adhere to local laws in the UK (iiii) comply with any rules, instructions, requirements, terms and conditions or regulations of the event organiser. JD Sports will not be liable to the winners or any other persons where they fail to comply with such responsibilities and any such failure may result in forfeiture of the Prize.

      9. The prize may not be exchanged for a cash value, nor is it transferable.

      10. JD Sports shall not be responsible for any delay, cancellation or rescheduling of the raffle or the Prize. Please allow 3-5 working days to receive your product.

      11. Entrants must be aged 18 or over.

      12. Employees (and their immediate family) of the JD Sports group (http://www.jdplc.com/our-group/sports-fashion.aspx), or anyone else professionally connected with this raffle are not eligible to enter the raffle.

      13. JD Sports reserves the right (at its sole discretion) to decide if the eligibility criteria are met. If the eligibility criteria are not met, the entry will be invalid.

      14. JD Sports reserves the right to withdraw or amend this raffle at any time, for any reason and without prior notice.

      15. The above Terms and Conditions are additional to and operate in conjunction with the General JD Sports Terms and Conditions (Link: https://www.size.co.uk/customer-service/terms/)

      16. By ticking the appropriate opt in boxes you agree that you will be opted in to receive regular communication from JD Sports (and its affiliates). For a list of JD Sports affiliates who may send marketing communications, please click on this link: http://www.jdplc.com/our-group/sports-fashion.aspx). JD Sports will use personal information which you provide, or which we obtain through our dealings with you, to sign you up to marketing materials provided by JD Sports (and its affiliates) and to administer the competition. We may also use your personal data to tell you about JD Sports (and JD Sports affiliates) products and offers, and for market research including analysis and development of our products and customer relationships. For full details on how JD Sports uses your information, view our Privacy Policy here: http://www.jdsports.co.uk/customer-service/privacy. You can unsubscribe at any time by following the instructions contained in the promotional emails. If you do not wish to receive marketing communication from JD Sports (and JD Sports affiliates) please do not tick the appropriate opt in boxes above.